Refund policy
Return Policy
We offer a 14-day return policy, meaning you can request a return within 14 days after receiving your item.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at hainanteli@outlook.com. Returns must be sent to the following address:
E Building, Fuxing City, Longhua District, Haikou City, Hainan Province, China, Postal Code: 570100.
If your return request is accepted, we will provide you with a return shipping label and detailed instructions on how to send your package. Please note that returns sent without prior approval will not be accepted.
If you have any questions about returns, please feel free to contact us at hainanteli@outlook.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Non-Returnable Items
Certain types of items cannot be returned, such as:
- Perishable goods (e.g., food, flowers, or plants)
- Custom products (e.g., special orders or personalized items)
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
If you have any questions about a specific item, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As mentioned above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return and you still have not received your refund, please contact us at hainanteli@outlook.com.